ek333 Privacy Policy

This privacy policy ("Policy") applies to all services, websites, and associated mobile applications of the ek333 platform. ek333 places the highest importance on its users' privacy and, through this policy, aims to make clear under what circumstances, for what purposes, and in what manner their personal information is used.

This policy works as a supplement to the Terms and Conditions and should be read together with it. In the event of any conflict, the specific provisions of the privacy policy shall take precedence.

Users of the ek333 platform must be 21 years of age or older. We do not knowingly collect information from minors. If any minor's data is found to have entered our system, it will be deleted immediately and the associated account will be closed.

ek333 collects various types of information to run its services properly. The categories are described in detail below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address and country

2.2 Financial Information

• Mobile banking numbers: bKash, Nagad, Rocket, Upay
• Bank account details (as required for deposits or withdrawals)
• Transaction history and amounts

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Login time and date
• Cookie and session data

2.4 Usage Information

• Gaming history and betting patterns
• Time spent on the platform
• Record of which sections of the site were used

ek333 uses collected information only for specific and legitimate purposes. No information is used beyond those purposes.

• Account creation, identity verification, and managing the login process
• Processing deposit and withdrawal transactions
• Activating bonus and promotional offers
• Providing customer support and resolving disputes
• Detecting fraud and ensuring security
• Monitoring user behaviour in line with responsible gaming practices
• Improving platform performance and resolving technical issues
• Meeting legal and regulatory obligations

Your information is not sold to third parties for marketing purposes. As part of ek333's Responsible Gaming policy, we analyse user gaming behaviour and take protective measures where necessary.

ek333 uses modern technical measures to keep users' information secure. The key elements of our security framework are:

4.1 Encryption Technology

All data transmission is encrypted using SSL (Secure Sockets Layer) technology. This ensures that your information cannot be read or altered by anyone while it travels over the internet.

4.2 Server Security

Our servers are housed in secure data centres, where only authorised personnel have access. Regular security checks and updates are carried out.

4.3 Two-Step Verification

OTP verification is in place for account login, which helps prevent unauthorised access.

4.4 Regular Security Assessments

ek333 conducts regular security audits and quickly addresses any vulnerabilities. However, no method on the internet is 100% secure, so alongside our own security measures we also encourage users to remain vigilant.

ek333 never sells your personal information to third parties for commercial purposes. However, information may be shared in certain limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. They may not use this information for any purpose beyond processing the transaction.

5.2 Technology Service Providers

We work with trusted technology partners for server hosting, analytics tools, and security testing. All such partners are bound by strict confidentiality agreements.

5.3 Legal Requirements

Information may need to be disclosed due to court orders, lawful requests from investigative authorities, or other legal obligations. In such situations, ek333 discloses only the relevant information.

The ek333 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions, completing the deposit process, and ensuring security. They cannot be disabled.

6.2 Analytical Cookies

These cookies are used to understand which parts of the site are used most. This information helps improve service quality. You may disable these cookies from your browser settings if you wish.

6.3 Preference Cookies

These cookies are used to remember language selection, display settings, and other personal preferences.

ek333 retains user information only for as long as necessary. The following policy is generally followed:

• Active account data: retained for as long as the account remains active
• Financial transaction records: kept for a minimum of five years as required by law
• Closed account data: deleted within a reasonable time after legal obligations have been fulfilled
• Technical log files: kept for a limited period for security purposes

Every registered user of ek333 has the following rights regarding their personal information:

8.1 Right to Access

You may log in to your account at any time to view the information we hold about you and request a copy of it.

8.2 Right to Correction

If there is any error in your information, you may request a correction. Keeping information accurate and up to date is important for proper service.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information that is required to be retained for legal reasons may not be deleted immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications or other specific purposes.

To exercise these rights, please contact our customer support team directly. For more general questions, you can visit our FAQ page.

ek333 reserves the right to update this privacy policy as needed. If any significant changes are made, users will be informed in the following ways:

• Via a notification banner on the website
• By sending a notification to the registered email address
• By updating the "Last Updated" date at the top of this page

Updated policies take effect from the date of publication. Continued use of ek333 after any changes will be taken as your agreement to the new policy.

For technical reasons, user data may be stored on servers located in different countries. Regardless of where data is stored, the protection standards described in this privacy policy apply everywhere. For international data transfers, we follow established legal frameworks and contractual safeguards.

ek333 is a 21+ platform. We do not knowingly collect information from minors or allow them to operate accounts. If a minor's information enters our system by mistake, it will be permanently deleted immediately upon detection and the associated account will be cancelled.

If a parent or guardian believes their child has opened an account on ek333, please contact us immediately.